Incase if it is on Current Date, then the Sold Out Lottery Game Pack can be done UnDo Sold Out from the same Lottery/Lotto>Day/Shift Closing page, from where is marked as Sold Out.
If you are trying to Undo Sold Out Lottery Game Pack from the past/locked date then follow below steps,
Login to your CStore Essentials account
Go to Lottery/Lotto >
Select Pack History
Enter Pack Number into Pack number field and Click Search
Once you find particular Game Pack details, on the right Click
=Lottery List button
Now Click on
Undo Sold Outand then
Yes, mark as Un-sold
*if you are getting error and unable to Undo Sold Out Lottery, don't hesitate to reach out to us.