Help and Support

FAQS (Frequently Asked Questions) and Troubleshoot

R +1

37 articles in this collection
Written by Rainish Sunesara, Gaurav Shah, Roman c Arguello and 1 other

DAILY REPORT

Map Safe Drop

Balance your Day Close Report by validating your “Safe Drops”. Map - Safe Drop, to upload it automatically into Daily Report > Total Deposit

Written by Gaurav Shah
Updated over a week ago

Gas Tank Mappings into Daily Reports

Written by Anif Momin
Updated over a week ago

Upload a Document into Daily Report

Upload Files like Register Day Close Report/ScanCopy, Receipts, Invoices into Daily Report

Written by Gaurav Shah
Updated over a week ago

Add and Map Vendor/Expense Payouts

Written by Gaurav Shah
Updated over a week ago

Add and Map Coupon

Written by Gaurav Shah
Updated over a week ago

Add and Map General/Customer Account

Written by Gaurav Shah
Updated over a week ago

GROCERY

Upload a Document into Grocery Purchase Entry

Upload Document related to the Purchase, like Invoice Scan Copy or EDI file.

Written by Gaurav Shah
Updated over a week ago

Add, Upload, Retail Fintech's EDI Invoices

Written by Roman c Arguello
Updated over a week ago

Entering returned items

Written by Roman c Arguello
Updated over a week ago

GAS

How to Change Gas Price through CStore Essentials and get Email Alert

Steps to Change/Update Gas Price, Set only Cash Price or Set both Cash & Credit Price for Gas Grades. Get Email Alert for Gas Price changes

Written by Gaurav Shah
Updated over a week ago

LOTTERY

How to Return Partially Sold Game Packs

When a Game Pack been partially sold and is being returned/closed out

Written by Gaurav Shah
Updated over a week ago

Undo Sold Out Lottery Game Pack

Steps to Undo Sold Out Lottery Game Pack for Locked Date

Written by Gaurav Shah
Updated over a week ago

BANK

How to Enable Check Printing Alert

With PDI CStore Essentials the store owner can now get an alert via text message, every time an employee prints the check.

Written by Gaurav Shah
Updated over a week ago

PRICE BOOK

UPC Barcodes

Barcode Format UPC-A and UPC-E, EAN-13 and EAN-8

Written by Gaurav Shah
Updated over a week ago

Manual PLU or Price Look-Up code

For Items that can not be scanned or do not have UPC numbers. Like DELI Items: Sandwich, Cappuccino, Soup and Coffee etc.

Written by Gaurav Shah
Updated over a week ago

Linked Items - Bottle/CRV Deposit

Linked Items are associated to a parent item. If a parent item is sold, any linked item is automatically sold as well. e.g. Bottle / CRV Fee

Written by Gaurav Shah
Updated over a week ago

Find Total Items in your Price Book

Steps to find Total number of Items in your Price Book with CStore Essentials Account

Written by Gaurav Shah
Updated over a week ago

Adding Departments into PDI CStore Essentials

Written by Gaurav Shah
Updated over a week ago

Add Tax Rate into CStore Essentials

Steps to Add Tax Rate into your CStore Essentials Account

Written by Gaurav Shah
Updated over a week ago

Uploading excel file to PDI CStore Essentials

Written by Roman c Arguello
Updated over a week ago

Bulk update purchase information

Update Vendor, Item Cost, Unit/Case etc.. in Bulk

Written by Gaurav Shah
Updated over a week ago

MOBILE APP

Installing Your Mobile App

CStore Essentials Mobile App for iPhone and Android smartphone

Written by Gaurav Shah
Updated over a week ago

Android Mobile App for Cipher Lab

This Article provides the link to download mobile app for Android for Cipher Lab

Written by Rainish Sunesara
Updated over a week ago

Camera Error (in-app error)

Camera Error, while trying to Scan Item UPC Barcode from CStore Essentials Mobile App - Let's Fix it

Written by Gaurav Shah
Updated over a week ago

invalid response status-6 (Login Error)

Error while trying to login into CStore Essentials Mobile App - Let's Fix it

Written by Gaurav Shah
Updated over a week ago

invalid response status-4 (Login Error)

Error while trying to login into CStore Essentials Mobile App

Written by Gaurav Shah
Updated over a week ago

User account is disabled / invalid response status-3 (Login Error)

Error while trying to login into CStore Essentials Account from Website or Mobile App - Let's Fix it

Written by Gaurav Shah
Updated over a week ago

Grant Access (in-app error)

To access the functionality on Mobile App, you need either Full mobile access or to particular function

Written by Gaurav Shah
Updated over a week ago

Ups! Sorry, there was an unexpected error (Login Error)

Error while trying to login into CStore Essentials Mobile App

Written by Gaurav Shah
Updated over a week ago

REPORTS

How to find Non-Selling Items

Steps to find Non-Selling Items / Item History Report

Written by Gaurav Shah
Updated over a week ago

Item Sales Report

Find Report for Item Sales and Item Sales by Date.

Written by Gaurav Shah
Updated over a week ago

Department Sales Report

Steps to find Department Sales Report. Generate report by Date, by Month and Merchandise Sales. Do Sales comparison

Written by Gaurav Shah
Updated over a week ago

Daily & Monthly Store Summary Report

View Daily and Monthly Store Summary Report, by Sales & Collection

Written by Gaurav Shah
Updated over a week ago

Extract CSE Price Book into Excel

Steps to Extract CSE Price Book and Save it into Excel

Written by Gaurav Shah
Updated over a week ago

Tax Sales Report

Steps to find Tax Sales Report

Written by Gaurav Shah
Updated over a week ago

Find Live Data Transactions

List out Current and Past Live Data Transactions Summary, Transactions Detail. Short list Void, No Sales, Line Void and Refund

Written by Gaurav Shah
Updated over a week ago

General Account and Customer Account Report

Manage Loan Paid and Loan Received to Internal Employees and Local Customers

Written by Gaurav Shah
Updated over a week ago