Help and Support

Set or Update Lottery/Lotto Commission Rate & Lottery Service Fee

Set or Update Lottery/Lotto Commission Rate & Lottery Service Fee for Daily Report and Settlement

Written by Gaurav Shah
Updated over a week ago

Recommended Passport Register Configuration Settings, related to Department/Merchandise Sales

Steps to Correct/Confirm Gilbarco Passport Register's Configuration Settings. Helps calculate Department Net Sales and Discounts correctly.

Written by Gaurav Shah
Updated over a week ago

Error in AJAX

Error while trying to pull 'Monthly Store Summary' Report. Under Day Closing > Reports > Monthly Totals:

Written by Gaurav Shah
Updated over a week ago

Set or Update Bill Pay Fee and Cost

Set or Update Bill Pay Fee for Daily Report and Settlement

Written by Gaurav Shah
Updated over a week ago

Set or Update ATM Fee

Set or Update ATM Fee for Daily Report

Written by Gaurav Shah
Updated over a week ago

Manual Carry Forward Daily Report

Use Manual Carry Forward method, in order to take Daily Report to the Next Date, at the same time allows you to Save Data & keep it editable

Written by Gaurav Shah
Updated over a week ago

Set or Update Money Order Fee and Cost

Set or Update Money Order Fee for Daily Report and Settlement

Written by Gaurav Shah
Updated over a week ago

Auto Carry Forward Daily Report

Auto Carry Forward Daily Report, inorder to SKIP Past Date and SET it onto Current Date. *Skipped Dates and Data will no longer be editable.

Written by Gaurav Shah
Updated over a week ago

Fuel discount

Fuel discount handling for day reports (having Passport POS-Register)

Written by Gaurav Shah
Updated over a week ago

Map Safe Drop

Balance your Day Close Report by validating your “Safe Drops”. Map - Safe Drop, to upload it automatically into Daily Report > Total Deposit

Written by Gaurav Shah
Updated over a week ago

Gas Tank Mappings into Daily Reports

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Written by Alvin Prasla
Updated over a week ago

Upload Document into Daily Report

Click 'Upload Document', to Attach Files like Register Day Close Report/ScanCopy, Receipts, Invoices into Daily Report

Written by Gaurav Shah
Updated over a week ago

Map Vendor and Expense Payouts

Mapping Vendor and Expense Payouts will help to auto upload Amount into Daily Report for Cash Purchases and Cash Expenses

Written by Gaurav Shah
Updated over a week ago

Add and Map Coupon

Written by Gaurav Shah
Updated over a week ago

Add and Map General/Customer Account

Written by Gaurav Shah
Updated over a week ago

Upload Document into Grocery Purchase Entry

Click 'Upload Document', to attach files related to the Purchase, like Invoice Scan Copy or EDI file.

Written by Gaurav Shah
Updated over a week ago

Add, Upload, Retail Fintech's EDI Invoices

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Written by Roman c Arguello
Updated over a week ago

Entering returned items

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Written by Roman c Arguello
Updated over a week ago

Fuel/Pump Test - Adjustment

To adjust the Over/Short due to Fuel/Pump Test, Subtract the 'Out of Pump' Testing figures from Fuel Sold Gallons&Amount under Daily Report

Written by Gaurav Shah
Updated over a week ago

How to Change Gas Price through CStore Essentials and get Email Alert

Steps to Change/Update Gas Price, Set only Cash Price or Set both Cash & Credit Price for Gas Grades. Get Email Alert for Gas Price changes

Written by Gaurav Shah
Updated over a week ago

Reset Lottery

To Delete All the Lottery Data, and Start fresh. It Deletes All Lottery Readings and Reports

Written by Gaurav Shah
Updated over a week ago

How to Return Partially Sold Game Packs

When a Game Pack been partially sold and is being returned/closed out

Written by Gaurav Shah
Updated over a week ago

Undo Sold Out Lottery Game Pack

Steps to Undo Sold Out Lottery Game Pack for Locked Date

Written by Gaurav Shah
Updated over a week ago

Add/Update Bank Account under PDI-CSE

Set Bank Name, Active/InActive, Next check no., Store's logo, Signature...etc.

Written by Gaurav Shah
Updated over a week ago

How to Enable Check Printing Alert

With PDI CStore Essentials the store owner can now get an alert via text message, every time an employee prints the check.

Written by Gaurav Shah
Updated over a week ago

Your Store's Register Department List

Find and Print List of Department ID and Name in CStore Essentials, being Synced from POS-Register

Written by Gaurav Shah
Updated over a week ago

Acceptable characters and the character limits with Item and Promotion Name

Prevent issues while Scanning or Sending Items, by excluding special characters and limits with Item and Promotion Name

Written by Gaurav Shah
Updated over a week ago

Update Price by File Upload

Steps and File Format to Update Price by File Upload

Written by Gaurav Shah
Updated over a week ago

How to Delete Items from CStore Essentials Price Book

Deleting Items from CStore Essentials Price Book, One at a time Or In Bulk

Written by Gaurav Shah
Updated over a week ago

UnableToSentDueToError

System throws the above Error when it notices Item being Sent to POS-Register, that does not carry any changes

Written by Gaurav Shah
Updated over a week ago

There was error while creating promo batch for BatchID:-1 ItemID:-1 Message:

Ignore the above Error, as it appears during page load, while trying to send Promotion. It will not affect any Existing or Sent Promotion.

Written by Gaurav Shah
Updated over a week ago

Ignored Items

To Fix Ignored Items, make sure Item Name, Department, Tax Type and Price are properly Set

Written by Gaurav Shah
Updated over a week ago

UPC Barcodes

Barcode Format UPC-A and UPC-E, EAN-13 and EAN-8

Written by Gaurav Shah
Updated over a week ago

Manual PLU or Price Look-Up code

For Items that can not be scanned or do not have UPC numbers. Like DELI Items: Sandwich, Cappuccino, Soup and Coffee etc.

Written by Gaurav Shah
Updated over a week ago

Linked Items - Bottle/CRV Deposit

Linked Items are associated to a parent item. If a parent item is sold, any linked item is automatically sold as well. e.g. Bottle / CRV Fee

Written by Gaurav Shah
Updated over a week ago

Find Total number of Items in your PDI-CSE Price Book

Steps to find Total number of Items in your Price Book with CStore Essentials Account

Written by Gaurav Shah
Updated over a week ago

Find Or Add Departments into CStore Essentials

Steps To Find Existing Department List in CStore Essentials Or To Add&Update New Departments into CStore Essentials, as per POS-Register

Written by Gaurav Shah
Updated over a week ago

Add Tax Rate into CStore Essentials

Steps to Add Tax Rate into your CStore Essentials Account

Written by Gaurav Shah
Updated over a week ago

Uploading excel file to PDI CStore Essentials

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Written by Roman c Arguello
Updated over a week ago

Bulk update purchase information

Update Vendor, Item Cost, Unit/Case etc.. in Bulk

Written by Gaurav Shah
Updated over a week ago

Create Employee Clock IN - Clock OUT short-cut

Employee Clock IN - Clock OUT allows to generate Timesheet Report. It is a separate CSE Payroll function, not integrated with POS-Register.

Written by Gaurav Shah
Updated over a week ago

Installing Your Mobile App

CStore Essentials Mobile App for iPhone and Android smartphone

Written by Gaurav Shah
Updated over a week ago

Android Mobile App for Cipher Lab

This Article provides the link to download mobile app for Android for Cipher Lab

Written by Rainish Sunesara
Updated over a week ago

Camera Error (in-app error)

Camera Error, while trying to Scan Item UPC Barcode from CStore Essentials Mobile App - Let's Fix it

Written by Gaurav Shah
Updated over a week ago

invalid response status-6 (Login Error)

Error while trying to login into CStore Essentials Mobile App - Let's Fix it

Written by Gaurav Shah
Updated over a week ago

invalid response status-4 (Login Error)

Error while trying to login into CStore Essentials Mobile App

Written by Gaurav Shah
Updated over a week ago

User account is disabled / invalid response status-3 (Login Error)

Error while trying to login into CStore Essentials Account from Website or Mobile App - Let's Fix it

Written by Gaurav Shah
Updated over a week ago

Grant Access (in-app error)

To access the functionality on Mobile App, you need either Full mobile access or to particular function

Written by Gaurav Shah
Updated over a week ago

Ups! Sorry, there was an unexpected error (Login Error)

Error while trying to login into CStore Essentials Mobile App

Written by Gaurav Shah
Updated over a week ago

Sales by Hour Report

Find Your store’s sales by hour. Customize View by Table or Graph. Print or Download to Excel

Written by Gaurav Shah
Updated over a week ago

How to find Non-Selling Items

Steps to find Non-Selling Items / Item History Report

Written by Gaurav Shah
Updated over a week ago

Item Sales Report

Find Report for Item Sales and Item Sales by Date.

Written by Gaurav Shah
Updated over a week ago

Department Sales Report

Find Discount, Promotion, Refund by Department Sales Summary. Generate report by Date, by Month, by Type. Do Sales comparison

Written by Gaurav Shah
Updated over a week ago

Daily & Monthly Store Summary Report

View Daily and Monthly Store Summary Report, by Sales & Collection

Written by Gaurav Shah
Updated over a week ago

Extract CSE Price Book into Excel

Steps to Extract CSE Price Book and Save it into Excel, using Item Inventory Report

Written by Gaurav Shah
Updated over a week ago

Tax Sales Report

Steps to find Tax Sales Report

Written by Gaurav Shah
Updated over a week ago

Find Live Data Transactions

List out Current and Past Live Data Transactions Summary, Transactions Detail. Short list Void, No Sales, Line Void and Refund

Written by Gaurav Shah
Updated over a week ago

General Account and Customer Account Report

Manage Loan Paid and Loan Received to Internal Employees and Local Customers

Written by Gaurav Shah
Updated over a week ago

13 Digit UPC Barcodes

As 13 digit UPC Barcodes are not considered to be recognized barcode, there are some limitations while Sending and Reporting these Items

Written by Gaurav Shah
Updated over a week ago

Steps to Upload POS-Register's PriceBook into CStore Essentials

Steps to Upload POS-Register's PriceBook into CStore Essentials

Written by Gaurav Shah
Updated over a week ago

Update Store and Contact Information into CStore Essentials

Update Your Store's Address, Phone Number and Email Address into Your PDI CStore Essentials Account

Written by Gaurav Shah
Updated over a week ago

Create Ticket with Live Chat Support

Create Ticket with Live Chat Support (PDI CSE)

Written by Gaurav Shah
Updated over a week ago

Share My Screen

Screen Share will allow technician to remote access Computer, inorder to Support/Troubleshoot

Written by Gaurav Shah
Updated over a week ago

Manually upload unprocessed files, generated from Passport or Verifone POS-Registers

Helps to manually process and upload, stuck Day Close and Live Data Transactions files

Written by Gaurav Shah
Updated over a week ago

Manually Extract Day Close & Transactions Sales from Verifone Register

Steps to manually Extract missing Day Close and Live Data Transactions Sales, 'From Verifone Register', using CStore Essentials Application

Written by Gaurav Shah
Updated over a week ago

Auto Sync POS-Register's Departments into your CStore Essentials Account

Update Departments, Tax IDs, Fuel IDs, Tender Types etc. into your CSE Account, as per Gilbarco Passport or Verifone POS-Registers

Written by Gaurav Shah
Updated over a week ago

Extract Verifone Price Book using POS-Link Utility

Extract Verifone PLUList using POS-Link Utility

Written by Gaurav Shah
Updated over a week ago