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Help and Support
Help and Support
FAQS (Frequently Asked Questions) and Troubleshoot
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37 articles in this collection
Written by
Rainish Sunesara,
Gaurav Shah,
Roman c Arguello
and 1 other
DAILY REPORT
Map Safe Drop
Balance your Day Close Report by validating your “Safe Drops”. Map - Safe Drop, to upload it automatically into Daily Report > Total Deposit
Written by
Gaurav Shah
Updated over a week ago
Gas Tank Mappings into Daily Reports
Written by
Anif Momin
Updated over a week ago
Upload a Document into Daily Report
Upload Files like Register Day Close Report/ScanCopy, Receipts, Invoices into Daily Report
Written by
Gaurav Shah
Updated over a week ago
Add and Map Vendor/Expense Payouts
Written by
Gaurav Shah
Updated over a week ago
Add and Map Coupon
Written by
Gaurav Shah
Updated over a week ago
Add and Map General/Customer Account
Written by
Gaurav Shah
Updated over a week ago
GROCERY
Upload a Document into Grocery Purchase Entry
Upload Document related to the Purchase, like Invoice Scan Copy or EDI file.
Written by
Gaurav Shah
Updated over a week ago
Add, Upload, Retail Fintech's EDI Invoices
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Written by
Roman c Arguello
Updated over a week ago
Entering returned items
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Written by
Roman c Arguello
Updated over a week ago
GAS
How to Change Gas Price through CStore Essentials and get Email Alert
Steps to Change/Update Gas Price, Set only Cash Price or Set both Cash & Credit Price for Gas Grades. Get Email Alert for Gas Price changes
Written by
Gaurav Shah
Updated over a week ago
LOTTERY
How to Return Partially Sold Game Packs
When a Game Pack been partially sold and is being returned/closed out
Written by
Gaurav Shah
Updated over a week ago
Undo Sold Out Lottery Game Pack
Steps to Undo Sold Out Lottery Game Pack for Locked Date
Written by
Gaurav Shah
Updated over a week ago
BANK
How to Enable Check Printing Alert
With PDI CStore Essentials the store owner can now get an alert via text message, every time an employee prints the check.
Written by
Gaurav Shah
Updated over a week ago
PRICE BOOK
UPC Barcodes
Barcode Format UPC-A and UPC-E, EAN-13 and EAN-8
Written by
Gaurav Shah
Updated over a week ago
Manual PLU or Price Look-Up code
For Items that can not be scanned or do not have UPC numbers. Like DELI Items: Sandwich, Cappuccino, Soup and Coffee etc.
Written by
Gaurav Shah
Updated over a week ago
Linked Items - Bottle/CRV Deposit
Linked Items are associated to a parent item. If a parent item is sold, any linked item is automatically sold as well. e.g. Bottle / CRV Fee
Written by
Gaurav Shah
Updated over a week ago
Find Total Items in your Price Book
Steps to find Total number of Items in your Price Book with CStore Essentials Account
Written by
Gaurav Shah
Updated over a week ago
Adding Departments into PDI CStore Essentials
Written by
Gaurav Shah
Updated over a week ago
Add Tax Rate into CStore Essentials
Steps to Add Tax Rate into your CStore Essentials Account
Written by
Gaurav Shah
Updated over a week ago
Uploading excel file to PDI CStore Essentials
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Written by
Roman c Arguello
Updated over a week ago
Bulk update purchase information
Update Vendor, Item Cost, Unit/Case etc.. in Bulk
Written by
Gaurav Shah
Updated over a week ago
MOBILE APP
Installing Your Mobile App
CStore Essentials Mobile App for iPhone and Android smartphone
Written by
Gaurav Shah
Updated over a week ago
Android Mobile App for Cipher Lab
This Article provides the link to download mobile app for Android for Cipher Lab
Written by
Rainish Sunesara
Updated over a week ago
Camera Error (in-app error)
Camera Error, while trying to Scan Item UPC Barcode from CStore Essentials Mobile App - Let's Fix it
Written by
Gaurav Shah
Updated over a week ago
invalid response status-6 (Login Error)
Error while trying to login into CStore Essentials Mobile App - Let's Fix it
Written by
Gaurav Shah
Updated over a week ago
invalid response status-4 (Login Error)
Error while trying to login into CStore Essentials Mobile App
Written by
Gaurav Shah
Updated over a week ago
User account is disabled / invalid response status-3 (Login Error)
Error while trying to login into CStore Essentials Account from Website or Mobile App - Let's Fix it
Written by
Gaurav Shah
Updated over a week ago
Grant Access (in-app error)
To access the functionality on Mobile App, you need either Full mobile access or to particular function
Written by
Gaurav Shah
Updated over a week ago
Ups! Sorry, there was an unexpected error (Login Error)
Error while trying to login into CStore Essentials Mobile App
Written by
Gaurav Shah
Updated over a week ago
REPORTS
How to find Non-Selling Items
Steps to find Non-Selling Items / Item History Report
Written by
Gaurav Shah
Updated over a week ago
Item Sales Report
Find Report for Item Sales and Item Sales by Date.
Written by
Gaurav Shah
Updated over a week ago
Department Sales Report
Steps to find Department Sales Report. Generate report by Date, by Month and Merchandise Sales. Do Sales comparison
Written by
Gaurav Shah
Updated over a week ago
Daily & Monthly Store Summary Report
View Daily and Monthly Store Summary Report, by Sales & Collection
Written by
Gaurav Shah
Updated over a week ago
Extract CSE Price Book into Excel
Steps to Extract CSE Price Book and Save it into Excel
Written by
Gaurav Shah
Updated over a week ago
Tax Sales Report
Steps to find Tax Sales Report
Written by
Gaurav Shah
Updated over a week ago
Find Live Data Transactions
List out Current and Past Live Data Transactions Summary, Transactions Detail. Short list Void, No Sales, Line Void and Refund
Written by
Gaurav Shah
Updated over a week ago
General Account and Customer Account Report
Manage Loan Paid and Loan Received to Internal Employees and Local Customers
Written by
Gaurav Shah
Updated over a week ago