When scratch-off games are discontinued, the gaming commission will pick up the games and close them out. To close out Partially Sold Packs and stop continuing them on your Lottery > Day Closing, follow these steps.
Login to your CStore Essentials account
Go to Lottery/Lotto >
Select Day/Shift Closing
Choose required Date and Click on pencil-sign to edit report
Under 'Lottery ticket sales' page, find particular Game Pack, that is being returned
Mark if Sold Out
Let the Sold Out Game Pack reflect into Lottery ticket Sales - Total Amount
Now Go to Day Closing >
Click on pencil-sign to edit report
Under Lottery Tickets Sold > Scratch-off sales: make sure it has correct Total Amount
Under Lottery/Lotto Reading > Adjustment: enter the Adjustment Amount that you received from Lottery Commission
Adjustment Amount entered will help adjust and balance the Scratch-off sales: Under Lottery Tickets Sold
Note: Follow above steps for only those games that have been activated and are being returned.
For Returning Discontinued Unactivated Packs from the back stock, follow below Link