Skip to main content

How to connect your Back Office Computer to the Fortinet Router with a Commander Point of Sale

This article outlines the setup process for connecting the BackOffice computer to the Fortinet Router with a Commander Point of Sale

❗ Stop! Before you begin, ensure you have the (3) items below to connect your Backoffice computer to the Fortinet Router

  1. Fortinet Router

  2. Backoffice Computer

  3. Ethernet Cable

    • If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided here

Step by Step Process:

  1. Connect the BackOffice Computer

    • Begin with connecting one end of the ethernet cat5 cable to any open/available port of the Fortinet Router

    • Plug the Ethernet cable into the ethernet port on your BackOffice computer

      • The necessary drivers should install automatically

    • If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer

      • You will then need to connect one end of the ethernet cable to the adapter

2. Configure IPv4 Settings

  • From your Backoffice Computer, open the Network and Sharing Center

  • Click on Change Adapter settings on the right side of the screen

  • Right click on your Ethernet Adapter and select Properties

  • In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties

  • Choose Use the following IP address and input the following details

    • IP Address: 192.168.13.100

    • Subnet Mask: 255.255.255.0

    • Default Gateway: 192.168.13.11

    • Preferred DNS: 8.8.8.8

    • Alternate DNS: 8.8.4.4

  • Click Ok once you have updated the IP address and close the window

3. IP Configuration for Commander

  • Open an internet Browser such as Google Chrome, or Firefox

4. After completing the previous step, continue by following the instructions in this article

  • Begin with Section 3: Configuring the Verifone Commander

Frequently Asked Questions

What should I do if I cannot access the Petroleum/C-Store configuration page?

  • Ensure the Ethernet cable is securely connected to an available port on the Fortinet Router and to the Ethernet port on your Back Office Computer.

  • Verify that the IP settings are entered correctly under Network & Internet options.

  • If you still cannot connect, restart both the router and computer, and try again.

What if I cannot find an open port on the Fortinet Router?

  • Double-check all ports to see if any are available.

  • Ports may sometimes be mislabeled or not visible, depending on the router model.

  • Contact Fortinet to confirm which port you should use.

Can I use different IP settings from those provided?

  • It is recommended to use the specific IP settings listed in the instructions to avoid network communication issues with the Petroleum/C-Store system.

What items do I need before starting?

  • You will need the following:

    • Fortinet Router

    • Backoffice Computer

    • Ethernet Cable

  • If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided [here].

What if my Ethernet port is already in use?

  • If the Ethernet port is occupied, you can use an Ethernet adapter.

  • Connect the adapter to a USB port on your Backoffice computer, then use it to connect the Ethernet cable to the Fortinet Router.

What browser should I use to configure the IP for Commander?

  • You can use any standard browser like Google Chrome or Firefox. Simply enter the provided address in the search bar to access the configuration page.

Where can I find more information about configuring the Verifone Commander?

  • Refer to Section 3: Configuring the Verifone Commander in the related article for further instructions.

Did this answer your question?