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How to connect your Back Office Computer to your PaySafe(SPG) Router with a Passport Point of Sale

This article outlines the process for making a physical connection from your Backoffice computer to your PaySafe SPG Router with a Gilbarco Passport Point of Sale

❗ Stop! Before you begin, ensure you have the (3) items below to connect your Backoffice Computer to the PaySafe SPG Router

  1. PaySafe SPG Router

  2. Backoffice Computer

  3. Ethernet Cable

    • If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided here

Step-by-Step Process

  1. Connect the BackOffice Computer

  • Begin with connecting one end of the ethernet cable to Port 3 of the Pay Safe SPG Router

  • Plug the Ethernet cable into the ethernet port on your BackOffice computer

    • The necessary drivers should install automatically

    • If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer

      • You will then need to connect one end of the ethernet cable to the adapter

2. Configure IPv4 Settings

  • On your Back Office Computer go to Control Panel > Network and Internet > Network and Sharing Center

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  • Click on Change Adapter settings on the right side of the screen

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  • Right click on your Ethernet Adapter and select Properties

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  • In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties

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  • Choose Use the following IP address and input the following details:

    • IP Address: 10.5.60.15

    • Subnet Mask: 255.255.255.0

    • Default Gateway: 10.5.60.1

    • Preferred DNS: 8.8.8.8

    • Alternate DNS: 8.8.4.4

  • Click Ok once you have updated the IP address and close the window

3. Map the Network Drive

  • Open File Explorer

  • Right click This PC and click Map Network Drive

  • Select a drive letter (e.g., Z), and input the folder path: \\10.5.48.2\XMLGateway

  • Select Finish

    • If prompted use the following credentials:

      • Username: BackOffice (capital B and capital O)

      • Password: BackOffice (capital B and capital O)

💡 Tip! Select Remember Credentials to avoid losing the folder connection in the future

  • After clicking OK, you should see the shared folders connected to the Passport point of sale

4. After completing the previous step, continue by following the instructions in this article.

  • Begin with Section 3: Configuring the Gilbarco Passport

Frequently Asked Questions

Which port should I connect my computer to on the Pay Safe router?

  • Connect your computer to Port 3 on the Pay Safe router

What IP address should I use for the XML Gateway connection?

  • Use the IP address 10.5.48.2 and enter \\10.5.48.2\XMLGateway as the folder path in the Map Network Drive window

What drive letter should I assign for the XML Gateway?

  • You can select Z, or another available drive letter, when mapping the network drive to the XML Gateway.

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