If PJR files are not being generated correctly, or if they appear in the wrong folder, follow the steps below to resolve the issue
Step-by-Step Process
1. Go to Manager Workstation
On your main Passport POS terminal, navigate to your Manager Workstation
Next click on Setup
Then click on Store
Next click on Back Office
Lastly, click on Back Office Interface
3. Check the "Generation Options"
Under Generation Options, ensure the following setting:
'Combine Transaction Level Detail CPJR' should be unchecked
4. Save the Changes
After unchecking the option, click Save
Confirm the changes by clicking OK on the first message, Yes on the second, and Yes on the third
5. Return to POS Screen
Once done, you will be directed back to the POS screen.
If not, click on the POS screen to complete the process.
6. Verify Live Transactions Generation
After completing the above steps, the Passport Register should begin generating Live Transactions files into the correct folder (**\XMLGateway\BoOutBox**) as they are scanned, rather than all the data being combined at the end of the Day Close
Optional: If necessary, turn off and turn on the POS Register to ensure the settings take effect.
Important Notes
If the PJR files were previously being generated in the *\XMLGateway\PJRHolding* folder, this issue will be corrected once the configuration setting is updated.
Frequently Asked Questions
What happens if I don’t uncheck the "Combine Transaction Level Detail CPJR" option?
What happens if I don’t uncheck the "Combine Transaction Level Detail CPJR" option?
If this option is checked, all transaction data will be combined at the end of the day rather than being generated in real-time, which can cause issues with Live Transactions.
What should I do if Live Transactions still aren't generating correctly?
What should I do if Live Transactions still aren't generating correctly?
After making the changes, if the issue persists, try turning off and turning on the POS Register.
If the problem continues, contact Gilbarco Help Desk for further assistance.
Where should the Live Transactions files be saved?
Where should the Live Transactions files be saved?
Once the settings are corrected, Live Transactions should be saved in the *\XMLGateway\BoOutBox* folder.
Who can assist me with configuration issues?
Who can assist me with configuration issues?
For any further questions or issues, reach out to Gilbarco Help Desk for support with Passport Register configuration.