Step-by-Step Process
1. Log in to the Passport Register
Go to your main Passport Register (Primary Workstation)
Log in to the Manager Workstation using the highest level access
2. Navigate to the XML Repoll Files Section
Go to the Manager Workstation
Next click on Setup
Then click on Store
Next click on Back Office
Lastly click on XML Repoll Files
3. Select the Date and Repoll Configuration
Choose the Date & Time for the Day Close you want to repoll
Ensure Store Close and Repoll All Configuration Files are selected
4. Repoll the Day Close Data
Click OK to start the repoll process.
Wait a few minutes—C-Store Essentials will automatically process and upload the repolled Day Close files.
Important Notes
If the register does not have a Day Close backup for the selected date, an error message will appear:
❌ "No matches found for selected date."By default, Passport Register retains Day Close backups for the last 6 to 7 days
Frequently Asked Questions
What happens if the repoll does not process automatically?
What happens if the repoll does not process automatically?
Ensure the selected date has a backup available in the system. If the issue persists, contact C-Store Essentials Support.
Where does the data get stored in Passport Register?
Where does the data get stored in Passport Register?
Day Close files are automatically saved in the shared folder:
📁 \XMLGateway\
How can I confirm that my Day Close data was successfully repolled?
How can I confirm that my Day Close data was successfully repolled?
Once the repoll is completed, the files should appear in your C-Store Essentials account under Day Close reports.
How long does the register keep backup files?
How long does the register keep backup files?
Passport Register stores Day Close backups for 6 to 7 days by default.