Step-by-Step Process
1. Log in to Your C-Store Essentials Account
Open your browser and go to:
https://www.pdicstoreessentials.com/On the top-right corner, click CSE Login.
Enter your login credentials and click Login to access your account.
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2. Access LiveChat
You have two options to start LiveChat:
Option A: Click the Question Mark (?) icon in the top-right corner of your account.
Option B: Click the Chat box located at the bottom-right corner of the screen.
3. Start a Chat Session
After clicking, you will be redirected to the “How can we help?” screen.
Select Chat with Agent.
A chat window will open on the bottom-right side of your screen.
Click Send Us a Message to initiate a conversation with a PDI Customer Support representative.
4. Provide a Detailed Description
Select the appropriate category from the list of options based on your issue.
Include the following details for faster resolution:
Contact Information
Description of the Problem
Any error messages or screenshots (if applicable)
This helps our support team understand your issue and connect you with the right specialist.
Frequently Asked Questions
What information should I include in my message?
What information should I include in my message?
When creating your ticket, include a detailed description of the issue you are experiencing.
This will help us better understand your problem and ensure you are connected to the correct support team.
How do I know if my ticket was successfully created?
How do I know if my ticket was successfully created?
After submitting your message, you should receive a confirmation indicating that your ticket has been successfully created and is being reviewed.
Can I track the status of my ticket?
Can I track the status of my ticket?
You can follow up on your ticket and receive updates through the LiveChat system once it is created.
What if I need urgent assistance?
What if I need urgent assistance?
If you require immediate assistance, please indicate the urgency in your ticket description, and our support team will prioritize your case.
Can I edit my ticket after submitting it?
Can I edit my ticket after submitting it?
You can follow up and provide additional details in the chat window, but editing the original ticket submission is not possible once it's created.