PDI Essentials

🧩 Chat Box Not Loading or Showing Blank?

If your chat window is blank or not letting you send messages, it’s likely due to your browser’s cached files. ​ Follow these quick steps to fix it 👇 ​

Click the three dots (⋮) on the top-right corner.

Check only “Cached images and files.”

Reload the CSE web page — your chat box should now work! ✅ ​

___________________________________________________________

1. Open Google Chrome.
2. Click the three dots (⋮) on the top-right corner.
3. Click on Delete browsing data
4. Select All time.
5. Check only “Cached images and files.”
6. Click Delete data.
7. Reload the CSE web page — your chat box should now work! ✅ ​
 
 ___________________________________________________________

Some users may see a blank or unresponsive chat window due to stored cache files on Google Chrome browser. Follow the steps below to quickly resolve the issue.

Chat Window Blank in PDI Essentials Web? It's a Browser Issue - Here’s How to Fix It

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Chat Window Blank in PDI Essentials Web? It's a Browser Issue - Here’s How to Fix It

🧩 Chat Box Not Loading or Showing Blank?

💡 How to Fix