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Chat Window Blank in PDI Essentials Web? It's a Browser Issue - Here’s How to Fix It

Some users may see a blank or unresponsive chat window due to stored cache files on Google Chrome browser. Follow the steps below to quickly resolve the issue.

Updated over 3 weeks ago

🧩 Chat Box Not Loading or Showing Blank?

If your chat window is blank or not letting you send messages, it’s likely due to your browser’s cached files.
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Follow these quick steps to fix it 👇
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💡 How to Fix

  1. Open Google Chrome.

  2. Click the three dots (⋮) on the top-right corner.

  3. Click on Delete browsing data

  4. Select All time.

  5. Check only “Cached images and files.”

  6. Click Delete data.

  7. Reload the CSE web page — your chat box should now work! ✅
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