If Passport POS does not generate the Current Live Data Transactions i.e. PJR files, into Register's Shared Folder \\XMLGateway\BoOutBox\
Incase if its generates into Folder \\XMLGateway\PJRHolding\
Then perform following Steps,
Step 1: Go to your Passport register and log in to the highest level access.
Step 2: Select the following tabs: Manager Workstation > Setup > Store > Back Office > Back Office Interface
Step 3: Under "Generation Options"
Step 4: Make sure 'Combine Transaction Level Detail CPJR' option is UnChecked
Step 5: Once you click on save, click OK on the top message, Yes on the second and Yes on the third.
Step 6: When Done, you'll be directed back to the POS screen - otherwise click on POS screen and at this point you are done with the Passport Back Office settings
Once you finish unchecking the above option, the Passport Register should Start generating Live Transactions Files into required Folder, "as they are been Scanned", instead of getting all Combined Data at End of the Day Close.
You may try Turn-Off and Turn-On POS-Register, if required.
*Call Gilbarco Help Desk, if issue still exists.
For reference please look into our below Help Center Article/Video,