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How to Grant Remote Access to Support Agents via NinjaOne Quick Connect

This article explains how to securely grant remote access to a support technician using NinjaOne Quick Connect. You can connect with a technician through online chat, a session key, or an email invitation.

How to Download the Remote File and Allow Access

Follow these steps after receiving a remote support invitation from a technician.
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Steps

  1. Click the remote support link shared by the technician through chat or email, or enter the session key provided.

  2. Click Connect.
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  3. Download the remote support file “QuickConnect-DPNA-123456890.exe” and open the downloaded file.
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  4. Once launched, please wait until the message “System Connected” appears on your screen. If prompted by Windows or your device, click Allow, Yes, or Grant Access to provide permission for remote support.
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How to Request Remote Support via Online Chat

Steps

  1. Log in to your CStore Essentials account.

  2. Start a support chat with a technician. Click Here

  3. Click the link provided by the technician. 

    Example: https://app.ninjarmm.com/connect/#/1111111111

  4. Click Connect and download the .exe remote support file.

  5. Open the downloaded file and allow the application to run and grant remote access permissions when prompted.

How to Request Remote Support via Session Key

Steps

  1. Open the NinjaOne Quick Connect URL here

  2. Enter the invitation code shared by the technician.

  3. Click Connect and download the .exe remote support file.

  4. Open the downloaded file and allow the application to run and grant remote access permissions when prompted.

How to Grant Remote Support via Email Invitation

Steps

  1. Request the technician to send a remote support invitation by email.

  2. Check your inbox for an email from noreply@ninjaone.com.

  3. Open the email and click Accept Invitation.

  4. Click Connect on the NinjaOne page.

  5. Download the remote support .exe file.

  6. Open the downloaded file and allow access when prompted.

Additional Information

  • Ensure you have a stable internet connection before starting the remote session.

  • Keep the remote application open until the technician confirms the task is complete.

  • Only accept remote support requests from authorized support technicians.

If you continue to experience issues connecting, please contact our support team at 1-866-265-2816 Opt 2 for further assistance.

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